At Apex Ammunition, we are committed to providing high-quality products and exceptional customer service. To facilitate the exchange process for defective or damaged items, we have established a streamlined Product Support system.

Product Support Form

To initiate an exchange request:

Access the Product Support Form: Visit our Product Support Page to complete the online form.
Provide Required Information: Fill in all necessary details, including:
- Personal Information: Full name, contact number, email address, and shipping address.
- Purchase Details: Order number, date of purchase, and place of purchase.
- Product Information: Product name, caliber/gauge, lot number, and quantity purchased.
- Issue Description: Detailed explanation of the defect or damage encountered.
- Supporting Evidence: Upload clear photographs of the product, packaging, and any visible defects (maximum file size: 4MB per image).

Submit the Form: Once all information is provided, submit the form for review.

Return Goods Authorization (RGA)

After reviewing your submission, our Customer Service Team will determine if your request qualifies for an exchange under our policy. If approved:

RGA Number Issuance: You will receive a Return Goods Authorization (RGA) number via email.
Shipping Instructions: Detailed instructions on how to return the product will be provided.

Important: Do not send any products back without obtaining an RGA number. Unauthorized returns will not be accepted.

Exchange Policy Highlights

Eligibility: Exchanges are only available for products that are defective or damaged upon delivery.
Timeframe: Exchange requests must be submitted within 15 days of the delivery date.
Condition: Products must be unused and in their original packaging.

Non-Returnable Items: Opened ammunition, custom orders, and items not purchased directly from Apex Ammunition are not eligible for exchange.

Shipping Responsibility

Customer Responsibility: Customers are responsible for shipping costs associated with returning products for exchange.

Recommended Shipping Methods: Use a trackable shipping service and consider purchasing shipping insurance. Apex Ammunition is not liable for products lost or damaged during return transit.